Shipping Policy
In this policy, some words have special meanings:
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Company: Mamapet, a unit of Adviva Pet Solutions Pvt Ltd.
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Goods: Items you can buy on our website.
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Order: Your request to buy goods from us.
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Service: Our website (www.mamapet.co).
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You: The person using our website.
How long does it take to get my order?
- We usually process orders within 2-3 business days (weekends and holidays not included).
- During busy times, there might be a slight delay.
- Allow extra time for delivery.
- We'll contact you if your order gets significantly delayed.
Shipping costs:
- Free shipping on orders above ₹500.
- Orders below ₹500 have a ₹50 shipping fee added.
Estimated delivery time:
- 3-5 business days (delays can sometimes happen).
Where do you ship to?
- We currently only ship to addresses within India.
Tracking your order:
- You'll get a confirmation email with a tracking number once your order ships.
- The tracking number usually starts working within 24 hours.
Customs, duties, and taxes:
- You are responsible for any customs fees, duties, or taxes applied to your order.
Damaged items:
- We are not liable for products damaged or lost during shipping.
- If your order arrives damaged, contact the shipping carrier to file a claim.
- Keep all packaging materials and damaged items for the claim.
Questions?